Operational Excellence
- Efficient leveraging of assets-Resources are allocated in the most efficient manner and at the lowest possible cost.
- Management of efficient transactions-For greater efficiency and speed, business processes are often integrated.
- Management of sales intelligence-Imagine that you are a PC manufacturer. You need to know what's selling, where it's selling, and when it's selling. You need to covert all these facts, details, and insights into information you can use.
- Dedication to measurement systems-Businesses dedicated to operational excellence monitor and measure all business processes, continually searching for way to reduce cost and to improve both service and quality.
- Management of customer expectations-Under the principle that variety kills efficiency, operationally excellent companies provide a manageable set of product or service options and manage customer expectations accordingly.